STUDENT WELFARE

Student Welfare

Capital School of English believes your safety, welfare and wellbeing is important.

We take our duty of care for all our students seriously. We believe that all international students need help and support while studying with us and living in the UK (a new country), as you will experience

  • Different customs and cultures to your home country
  • A different language (English) to your home country
  • Being away from their family and friends

We believe in creating a safe and supportive school environment, where you (students) are at the centre of everything we decide and do (student-centred approach).

If you feel stressed or have any problems, talk to us immediately.

Care & Support for all of our students

Capital School of English believes your safety, welfare and wellbeing is important.

24-hour contract phone number for the school

24-hour contract phone number for the school

When you start at the school you will receive your Student ID card with our 24-hour emergency contact telephone number.

Dedicated Student Welfare Officer for all students

Dedicated Student Welfare Officer for all students

We have a dedicated staff member* to help and support all students. You will meet them on your first day at the school.

*Remember: all our staff can help and support you.

‘Life in the UK’ Webinars

‘Life in the UK’ Webinars

Before you arrive take our Life in the UK informative webinars to help you get settled in a new country with different cultures, customs, food and money.

Induction Presentation & Student Handbook

Induction Presentation & Student Handbook

On your first day at the school, you will receive information, advice and support for international students, about living in the UK and studying with us.

A safe and supportive school culture - policies

A safe and supportive school culture - policies

We have documents (policies and procedures) to support and help you, including:

  • Safeguarding & Child Protection Policy
  • Covid Secure Policy
  • Student Code of Conduct
  • Anti-Bullying Policy
  • Attendance Policy

If you would like a to read our policies, please contact info@capitalschool.co.uk

A safe and supportive school culture - staff

A safe and supportive school culture - staff

Our staff are trained to support and help you. All staff are trained in:

  • Safeguarding & Child Protection
  • Prevent (Extremist behaviour)

Key staff are trained in:

  • Fire Awareness
  • First Aid
  • Mental Health
  • Eating Disorders

Feedback

Feedback

We constantly ask for your opinion and feelings during your course. If you have any concerns or problems, let us know in the feedback forms or talk to us immediately.

Tutorials

Tutorials

Long-term students* have regular one on one chats (tutorials) with a member of the school management team. If you have any concerns or problems, let us know in the tutorial or talk to us immediately.

*Students studying for 13 weeks or more.

TALK!

TALK!

If you feel stressed or have any problems, talk to us immediately.

Care & Support for Students Under 18

Capital School of English takes students aged 16 and above on our ‘adult’ courses. While we have extra care and support for students aged 16 or 17 on ‘adult’ courses, we cannot provide 24-hour supervision.

For more information on our extra care and support for students aged Under 18s, visit the page below:

Care of Under 18s

In Our Student's Words

It’s a great atmosphere and the teachers are brilliant!

ENOLA

A great school, you learn a lot and also meet some great friends

ANKE

The teachers are so friendly and it’s a great place to study

JESUS

Talk to us on the phone

+44(0)1202 546875

Get in touch by email

info@capitalschool.co.uk