Capital School of English FAQs

  1. What date will Capital School of English open for face-to-face classes?

Monday 21st of September 2020.

  1. How will CSE reduce the risk of virus transmission at school?

Our ‘Capital Community Care Charter’ outlines some of the measures we will take. It includes:

  • Deep cleaning the school before reopening.
  • Placing hand sanitisers in all common areas, offices, classrooms and entrances.
  • Ensuring our air conditioners, ventilation and windows are all in working order.
  • Providing all staff and students with a personal set of antibacterial wipes and Face Shield which they must use when moving around common areas of the school where it is hard to maintain social distancing.
  • Reducing the number of students per group to ensure all students can socially distance in line with the UK government guidelines.
  • Staggering arrival/exit and break times to reduce the risk of crowding.
  • Cutting down on the number of shared materials and objects we use.
  • Sending information and communicating with students digitally when possible instead of communicating at reception.
  • Taking all concerns seriously and reacting quickly if any staff or students display symptoms by following our official policy and procedures.
  1. How will my first day at school be affected by Covid-19 precautions?

We will conduct placement tests digitally and collect as much information we need from you digitally before you arrive. We will email you our ‘Staying Safe Guidelines: Covid-19’ before you arrive. That means that when you arrive at school, we can avoid unnecessary contact between staff and students and get you started in the classroom quicker than ever.

  1. Will I have to quarantine on arrival?
The UK government currently requires some international visitors to the UK to quarantine for 14 days. If the quarantine measures are in place, you will have the option to either study the first two weeks of your course online using Zoom, or to start your course after the quarantine period. There will be an extra £100 per week charge for accommodation during the quarantine period to cover the additional hosting expenses. This point will be updated regularly as national and international regulations change.
  1. What safety measures will be in place at my homestay?

We are working closely with our homestay providers to make sure they can host you safely:

  • We have given our homestay providers our ‘Staying Safe Guidelines: Covid-19′, which are based on the advice of the UK government, and we have made sure they are willing to comply with the heightened measures for ensuring cleanliness and good hygiene throughout the home.
  • We will only place students with homestay providers who are not ‘vulnerable’ or do not work in high-risk jobs.
  • We will speak to homestay providers at least twice per week to make sure they feel secure and that they are following our guidelines.
  • We will ask all homestay providers to support students with food (Extra charges may apply) or other items they might need if they need to quarantine at any point during their stay.
  • We have instructed homestay providers what steps to take if a student becomes unwell during their stay.
  • We will make sure our homestay providers are kept up to date with the latest government advice and guidelines.
  • We have identified extra accommodation that can be used as a back-up if a student needs to move into new accommodation. Extra fees may apply
  1. What safety measures will be in place at residential accommodation?
  • We will only work with residential accommodation that is fully committed to following the government’s guidelines on Covid-19.
  • We will ask for residences to provide us with comprehensive risk assessments in advance and ask for assurance from residence management that these are being followed at all times.
  • A member of the school staff will visit any residential accommodation to ensure it meets the required standards before placing a student there.
  • We will ask you for regular updates on your residential accommodation.
  1. How will I get to and from the airport safely?
  • We can help you arrange a private taxi to take you to and from the airport safely.
  • If you use public transport, we recommend that you stay socially distanced from other passengers as much as possible and wear a face covering (these are currently required by the government as of June 15th, 2020).
  1. What is the best way to travel to the school?
  • We will try to accommodate students within walking distance of the school as much as possible.
  • CSE can help you book taxis.
  • There are buses which run frequently. If you use public transport, we recommend that you stay socially distanced from other passengers as much as possible and wear a face covering (these are currently required by the government as of June 15th).
  1. Will there be a social activities programme?

We will carefully construct a social activities programme that puts your well-being and safety first. The current UK government guidelines say that the risk of transmission is lower outside, so CSE will consider social activities out of school if our risk assessment shows that they are safe. This is likely to mean that large group trips on private or public transport are omitted from the current programme. Onsite activities will always be an available option to make sure our students can fully enjoy their experience with CSE.

  1. What should I bring with me for the journey?

You must bring a face covering, gloves and hand sanitiser for your journey to the UK. Keep these in your hand luggage or personal bag at all times to ensure yours and others’ safety. Please also bring your laptop or tablet.

  1. What if I become unwell whilst studying at the school?
  • Your health and well-being are our biggest priorities. If you ever feel unwell during your stay or think you have Covid-19 symptoms, please tell a member of staff. We have a policy and procedure in place and will be ready to help you and give the advice on what steps to take.
  • Our emergency phone number will be given to you pre arrival and again on arrival and can be used 24 hours a day, 7 days/week.

 What happens if I need to self-isolate because I have come into contact with someone who has Covid-19?

  • You will need to self-isolate for at least 14 days. The school and your homestay provider can give you support during this time.
  • If your whole class needs to self-isolate, your lesson will take place online. If you are the only member self-isolating, we will offer you alternative online classes, though these may differ slightly from your regular type of class.


  1. What will happen if the school must close at short notice?

If this happens, we will only expect it to be for a short period of time. For example, if there was a confirmed case of Covid-19, we would probably be required to close for a short time for professional cleaning. To help you during any closures, we have the following procedures in place:

  • We will give students access to our CSE online platform, and schedule online lessons via Zoom.

 Do I need to buy medical insurance?

All students must purchase comprehensive travel insurance. Please ask your insurance company if the policy provides cover for illness relating to Covid-19. We strongly recommend therefore that all students take out insurance from their own country.

  1. What is the cancellation policy?

For courses booked from July onwards, our standard T’s & C’s apply. However, below are details of a new cancellation term for any course cancelled as a direct result of Covid 19.

  • If you cancel your stay more than 1 week prior to your start date you will receive a full refund of fees minus any registration fee or any associated costs incurred such as insurance, taxi transfers etc.
  • If you cancel your stay less than 1 week prior to your start date you will be able to postpone your stay free of charge for up to a 12-month period and subject to availability (extra fees may apply such as accommodation high season supplements).